Support

We answer in English, German, French and Luxembourgish

Something isn't working, a question is open, or you have an idea for the app? Just write to us.

Reporting a bug

To reproduce a problem, it helps us to know:

• Which iPhone and which iOS version?
• Which app version? (Settings → “About the app”)
• What did you do right before it happened?
• A screenshot, if you have one.

Account and data

Deleting your account

You can delete your account yourself at any time: Settings → “Delete account”. This removes your profile, your leaderboard high score and your streak. It cannot be undone. If you can't get to the app, write to us from the address you registered with and we'll delete the account for you.

Forgotten password

Request an email via “Forgot password” on the sign-in screen. With “Sign in with Apple” there is no separate password — sign-in runs through your Apple ID.

Unsubscribing from the newsletter or reminders

Both are controlled in the app's settings. Push notifications can also be turned off in the iOS Settings under “Notifications”.

Changing or removing your profile photo

In the app under Settings → “Edit profile”. There you can pick a photo from your library or remove it again — without a photo we show your avatar emoji. The photo is visible to everyone on the leaderboard.

Reporting or blocking an inappropriate profile

Press and hold the row in question on the leaderboard. The menu lets you report the profile — we review it and normally remove offending content within 24 hours — or block the player. Blocked players immediately appear without photo or name; the list lives under Settings → “Blocked players”, where a block can also be lifted. For urgent cases write to support@daumedia.lu.

Common questions

My high score is missing from the leaderboard

The leaderboard needs an account and an internet connection. In guest mode your high score stays on the device. If you sign in later, the guest high score is carried over.

My streak is gone

A streak survives one missed day — that's what the freeze is for. On the second missed day it starts over. Your local day is what counts.

No sound

Check the silent switch on your iPhone and the sound setting in the app (Settings → Sound).

Does the app run on iPad?

Apero Drop is built for iPhone, iOS 17 and later, in portrait orientation. On iPad it only runs in iPhone compatibility mode.